When a client isn't receiving emails for inMotion, there are a few ways the support team can help.
The first is to change the way we send emails. inMotion's standard is to spoof the user's email address and send emails as if they're coming directly from the user. If these are being blocked, we can change this so that we send the emails "on behalf" of the user or we can change to send them directly from inMotion.
If none of those initial changes solve the issue, support can work with the client's IT department to have them whitelist the inMotion mail server.
If you have any questions, please reach out to firstname.lastname@example.org!